What Makes HPS Different?
One of the most common questions we’ve been getting lately is “How are you different from any other pigging solutions provider?”
It’s quite simple. With decades of experience and a proven track record, the HPS team are committed to delivering the highest-quality, cost-effective product recovery solutions, as well as unprecedented customer care.
Unmatched Customer Care
Unmatched by any other provider, HPS are on hand to solve your liquid processing challenges, while delivering a great experience to all of our customers. Great customer satisfaction is central to our success. We are passionate about our customers and always strive to exceed your expectations.
Here’s what we do to ensure your continued satisfaction:
- We won’t leave site until your system is fully commissioned and operating properly.
- We’ll provide you with a dedicated Customer Care contact to deal with any issues or questions you have which may arise post-commissioning.
- We will organise a handover meeting, which helps you familiarise yourself with your new Customer Care contact.
- We provide advice, help and support, and a wide range of practical after-sales services.
- Our Customer Care team will also contact you at regular intervals to ensure that everything is operating effectively and deal with any queries you may have.
- So we can provide our customers with the best service possible, we’ll ask you to complete a quick online survey following the commissioning of your system. This allows us to listen to you, take on board all feedback, comments and suggestions and improve our service levels even further.
Passionate About Your Business
Each member of the HPS team is devoted to providing a dedicated and unparalleled service. We put you, the customer, and your business, at the heart of everything we do.
We truly care about our customers. We always do our best to respond to your needs whatever they may be. Customer service is one of the keys to our reputation as an industry leader. It’s helped us build long-lasting relationships, reliability and results with our customers.
As an HPS customer, here are some things you can expect:
Exceptionally Skilled Team
We provide the highest quality products and services, delivered through our passionate, professional and dedicated staff. We have an exceptionally skilled team of engineers covering everything from project management, to control software engineering and commissioning.
A Smooth Transition from Start to Finish
Once you’ve placed an order with HPS, we will select the team to deliver your project based on relevant experience and knowledge. This dedicated team will ensure your project’s smooth running and transition, right from placing of the order, to project completion.
When you are ready to start your project, we will schedule an initial meeting with you. This introduces you to the project team and confirms your overall purpose and objectives.
In most cases, a project will contain a: Project Manager, Sales Contact, Customer Care Manager, Group Operations Director and relevant Systems, Software and Process Engineers.
Communication is Key
We’ll keep you updated on the progress of your project on a regular basis while ensuring everything is running smoothly and to schedule, and all your queries are dealt with in an efficient manner.
We adopt an open and communicative approach to ensure your peace of mind. Regular communication is important between us, and this ensures that your project runs efficiently and effectively from start to finish. What’s more by regularly interacting with our customers, this ensures the project shapes up and meets customers’ requirements and expectations.
Our knowledgeable, and professional project teams are all coordinated by a Project Manager who remains a focal point throughout your project. Your Project Manager will act as a single point of contact for any questions or queries you may have and will provide support at all stages of your project. Your allocated project manager can also, if required, help with commissioning your system, training your staff in its use, preventative maintenance and so on.
Peace of Mind
We take great care to ensure that we make the effective execution of our projects as easy as possible for you, and there is minimal disruption to your manufacturing plant. This give you a pain-free and positive customer experience.
We understand that the commissioning of any new system can sometimes be daunting, but it’s not with HPS. We support you every step of the way.
We Value Each of Our Customers
Every single one of our customers is important to us. That’s why HPS continuously ensures that all customers equally receive the same consistent, high standards of customer service. Whether you are ordering spares for your pigging system, we’re providing a full turnkey pigging solution, or even an automatic valve manifold liquid product distribution system, we deliver the highest standards of professionalism, attention and care.
Your Ongoing Satisfaction
We are committed not only to successful project execution, but also to your ongoing satisfaction. Once we’ve commissioned your HPS system, we don’t forget about you! That’s just the beginning of our relationship.
Our friendly, dedicated and knowledgeable staff are happy to help. For further information about our products, services and how we can help you, please contact us!
Find Out More
If you have a project you would like to have a chat about, please contact HPS.